Frequently Asked Questions
Discover everything you need to know about your CAMILLA AND MARC experience.
What is your standard shipping timeframe?
We offer express shipping on all orders. Domestic orders are typically delivered within 1-3 business days, while international shipping can take between 3-7 business days depending on your location.
What is your return policy for online orders?
We accept returns on full-priced items within 15 days of delivery for a refund, exchange, or credit note. Items must be in original condition with all tags attached. Please note that sale items are eligible for store credit or exchange only.
How do I determine my correct size?
Each product page features a detailed size guide to help you find the perfect fit. Our garments generally follow standard Australian sizing. If you are between sizes, we recommend contacting our Client Services team for personalized fit advice.
Can I cancel or modify my order after it has been placed?
As we aim to process and ship orders as quickly as possible, we are generally unable to make changes or cancellations once an order is confirmed. Please review your cart carefully before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options including Afterpay and Klarna for eligible customers.
Are your collections available for international delivery?
Yes, CAMILLA AND MARC ships globally. Shipping costs and duties are calculated at checkout based on your specific destination to ensure a seamless delivery process.